Rubikas ERP Support

Rubikas ERP is an enterprise resource planning solution that combines warehouse management, sales, invoicing, order tracking, shipping and customer management in a single mobile application. It is designed for field staff, sales representatives, warehouse employees and delivery teams.

Rubikas ERP is intended only for authorized employees of companies that have an active service agreement with Rubikas. The application is not available to individual users and does not offer a public registration system.

The app itself is free to download from the App Store. However, to use the application your company must have an active subscription/license agreement with Rubikas. There are no in-app purchases.

The application runs on iPhone/iPad devices with iOS 13.4 and above, and on Android devices with Android 7.0 (API 24) and above.

The application supports Turkish and English. The language is automatically selected based on your device's system language.

Rubikas ERP does not offer self-service registration. Your account is created by your company's Rubikas administrator. Please contact your company's IT or operations team to have your account created. If your company is not yet a Rubikas customer, please contact us at [email protected].

There are two ways to sign in:

1. Standard login with username and password
2. QR code login — scan the QR code displayed in the web panel from the app's login screen

You can have your password reset by your administrator, or open a support request at [email protected]. For security reasons, password resets require approval from an authorized admin.

Yes. When enabled, your credentials are stored encrypted in your device's secure area (iOS Keychain / Android Keystore). If you lose your device, you can notify your administrator to remotely terminate your session.

This depends on your company's security policy. In some configurations, only a single active session is allowed at a time — logging in on a new device will end the previous session.

For security purposes, session tokens are refreshed at regular intervals. If your internet connection is interrupted or the app is left idle for a long time, you may be asked to sign in again.

The camera permission is used only for barcode and QR code scanning:

• Scanning warehouse items and shelves
• Logging in to the app via QR code
• Scanning order/invoice QR codes

You can revoke camera access at any time from your device's Settings > Privacy > Camera.

Location permission is used for two purposes:

1. Recording your location during customer visits (used for sales reports)
2. Showing routes and delivery points during shipping/delivery

Location is captured only while the app is open and during the relevant operation. Continuous background tracking is not performed.

Push notifications are used to deliver new orders, payment confirmations, return requests, task assignments and internal company messages. If notifications are disabled, you will only see these events when you open the app.

Yes. All sensitive data is protected using the following methods:

• Server communication is encrypted via HTTPS/TLS
• Credentials are stored locally with AES encryption
• JWT token-based authentication
• Additional encryption layer for sensitive fields

For more details, see our Privacy Policy.

Application data is stored on Rubikas' secure servers. A limited subset of data is kept in the local database on your device (so you can work offline) and is cleared when you sign out of the application.

Please check the following in order:

1. Device Settings > Notifications > Rubikas ERP — is it allowed?
2. In the app's Profile > Notification Preferences, is the relevant notification type enabled?
3. Is "Do Not Disturb" / "Focus" mode disabled on your device?
4. Is your internet connection active? (required for push notifications)

• Newly assigned orders
• Payment approval/rejection
• Return requests
• New chat messages
• System announcements
• Assigned tasks

1. Fully close the app and reopen it (swipe from recent apps)
2. Restart your device
3. Update the app from the App Store (make sure you are on the latest version)
4. If the problem persists, please email [email protected] with your device model, OS version and app version

• Make sure you have at least 1 GB of free space on your device
• Make sure your Wi-Fi connection is stable
• Refresh the local cache via Profile > Clear Cache
• If you have many pending offline operations, performance improves after they are synced

Search for "Rubikas ERP" in the App Store and tap "Update" if a new version is available. We recommend keeping automatic updates enabled, since updates may contain critical security and bug fixes.

No. All important data is stored on the server, so you will regain access when you sign in again after reinstalling. However, if you have offline changes that have not been synced yet, we recommend connecting to the internet before deleting the app.

Detailed information is available in our Privacy Policy. In summary:

• Only data necessary for the app's functionality is collected
• Data is not shared with third parties (except where legally required)
• Data is stored on Rubikas' servers within the UK/EU region

Since your account is associated with your company, please first contact your company administrator to deactivate your account. For full deletion of your personal data, you may submit a written request to [email protected]. Your request will be reviewed under GDPR / KVKK within 30 days at the latest.

Under your right to data portability, you can request a copy of your personal data by emailing [email protected].